Features of medical information systems

Each modern medical institution has a huge amount of data and documentation, work with which takes a lot of time. Since the functionality of conventional CRM is not enough, medical information systems have been created for clinics that significantly automate the activities of the medical center, saving money and time.

Why is a medical information system needed?

Medical CRM or MIS can significantly simplify the work of all employees.

• The director of the clinic receives a convenient tool for building reports, analytics of the institution.
  
• It will become easier for administrators to create a schedule for doctors, keep accounts, communicate with clients.
  
• Doctors will be able to keep medical records in electronic form, to form in the system treatment programs based on ready-made templates.

For convenience, the MIS includes a number of modules that allow you to perform various tasks. Which modules are included in medical CRM depends on the size, type and needs of your clinic. In total, there are 4 main modules.

• Administrative module
  
• Personal office of a doctor
  
• Customer Care Module
  
• IP telephony

Administrative module

The management module is necessary for the management of the clinic. It is used for warehouse accounting, analytics of the clinic, organization of cooperation with insurance companies for the preparation of various reports, including for the fiscal service. CRM for the clinic includes the function of compiling and evaluating key performance parameters of staff activities, on the basis of which employees’ wages are calculated. Also in this module includes the formulation of tasks to staff, calendar and electronic schedule of doctors.

Automated workplace of a doctor

This module makes unnecessary a bunch of papers and complex spreadsheets in Excel, on which the doctor spends most of his working time every day. Now the necessary data is stored in the medical information system! Now all medical records are in a single file repository, and treatment programs can be formed from ready-made templates. Integration of the program with the laboratory allows you to quickly obtain data analysis for the formation of an accurate diagnosis.

Administrative module

The management module is necessary for the management of the clinic. It is used for warehouse accounting, analytics of the clinic, organization of cooperation with insurance companies for the preparation of various reports, including for the fiscal service. CRM for the clinic includes the function of compiling and evaluating key performance parameters of staff activities, on the basis of which employees’ wages are calculated. Also in this module includes the formulation of tasks to staff, calendar and electronic schedule of doctors.

Automated workplace of a doctor

This module makes unnecessary a bunch of papers and complex spreadsheets in Excel, on which the doctor spends most of his working time every day. Now the necessary data is stored in the medical information system! Now all medical records are in a single file repository, and treatment programs can be formed from ready-made templates. Integration of the program with the laboratory allows you to quickly obtain data analysis for the formation of an accurate diagnosis.

Customer Care Module

In modern medical CRM, you can’t do without functionality for working with clinic patients. Electronic filing allows you to create a detailed history of relationships with each client. Online registration and electronic queue in a month will increase the number of visitors to your clinic. On-line cash desk will simplify calculations with patients, and the discount system and cashback function will make your services more accessible and attractive than competitors.

IP Telephony for Medical CRM

Call management using a telephony service helps improve the clinic’s service and attract customers. When you call on the operator’s computer, information about the client will be displayed so that the administrator can immediately contact him by name and enter the course of the problem faster. The management, using the medical information system, will be able to analyze calls and on the basis of this, make up a separate sales funnel for each employee.

Conclusion

The above functionality gives only a general idea of ​​all the possibilities of modern medical CRM. Specialized modules are provided for dental and veterinary institutions. It can be said that medical information systems are the future in the management of clinics.